If you’ve encountered an issue in Fologram, please contact support@fologram.com. If you’ve been directed by the support team to provide further information in the form of session logs, use the following procedure.
It’s important that both Rhino and device logs are provided for us to effectively diagnose and resolve your issue.
- Reproduce your issue. If you haven’t produced the issue in the current Rhino/Device session, it won’t appear in the logs.
- Submit the device log and note the Reference ID.
- On
HoloLensorQuest 3, use the “Report Issue” button on the palm menu. Follow the prompts. - On
iOSorAndroid, press and hold 4 fingers to the screen for 3 seconds. Once a dialog appears, release your fingers and follow the prompts.
- Submit the Rhino log and note the Reference ID.
- Run the
XRLogscommand and choose “Submit Report” - Note: If the issue resulted in a crash, you won’t have the current session logs. Instead, use the
XRLogscommand and select “Open Folder”. Attach these files in the next step.
- Email us. Contact support@fologram.com with the reference IDs from steps (2) and (3). Include a description of your issue, and screenshots or video if required.